BOOKING POLICY
At TheDesertSafariinDubai.com, we want your booking experience to be as smooth and straightforward as your desert adventure. This policy sets out everything you need to know about how to book, how to pay, what happens if you need to change your plans, and what your rights are as a guest.
How to Book
You can make a booking through the following channels:
- Online: Directly through our website at thedesertsafariindubai.com
- Email: [email protected]
- Phone / WhatsApp: +971 4 268 4645 | 50 914 3707
- In Person: At any Travel Saga hotel travel desk across Dubai
Your booking is confirmed once you receive a written confirmation from our team. Please ensure all guest details — including names, contact number, hotel name, and pick-up location — are accurate at the time of booking.
Payment
We accept the following payment methods:
- Credit and debit card (Visa and Mastercard) — all transactions processed in AED
- Bank transfer
- Cash payment at our office or hotel travel desk
- Secure online payment link
Full payment is required to confirm your booking unless otherwise agreed in writing. Guests under the age of 18 may not independently complete transactions on our website.
Booking Confirmation
Once payment is received, you will receive a written booking confirmation by email or WhatsApp. This confirmation includes your tour details, pick-up time, pick-up location, and booking reference. Please review your confirmation carefully and contact us immediately if any detail is incorrect.
Amendments
If you need to change your booking — including pick-up location, number of guests, or tour date — please contact us as early as possible. We will do our best to accommodate changes subject to availability. Amendments requested less than 24 hours before the tour departure may not be possible.
Cancellations & Refunds
We understand that plans change. Our cancellation policy is as follows:
| Notice Given | Refund |
| More than 7 days before the tour | Full refund |
| 48–72 hours before the tour | Partial refund (50% of booking value) |
| Less than 48 hours before the tour | No refund |
| No-show | No refund |
Cancellations must be submitted in writing — by email or WhatsApp — and confirmed by our team to be valid. Verbal cancellations are not accepted.
Refunds are processed within 7–14 working days through the original payment method. Weekends and UAE public holidays may cause additional delays.
Operator Cancellations
We reserve the right to cancel or modify any tour due to adverse weather conditions, safety concerns, or circumstances beyond our control. In such cases, guests will be offered the choice of a full refund or a rescheduled tour at no additional charge. We will notify guests of any operator-initiated cancellation as early as possible.
No-Shows
If you are not present at the confirmed pick-up location at the agreed time without prior notice, this will be treated as a no-show and no refund will be issued.
Safety and Conduct
By completing a booking, guests agree to comply with all safety instructions provided by our guides and drivers. We reserve the right to remove any guest from a tour whose behaviour is disruptive, abusive, or poses a safety risk to others, without refund.
Physical Eligibility
Certain activities — including dune bashing and quad biking — may not be suitable for guests with certain medical conditions. Guests with back problems, heart conditions, pregnancy, or recent surgery should consult a doctor before booking and inform our team at the time of reservation.
Liability
The Desert Safari in Dubai, as part of Travel Saga Tourism, takes all reasonable steps to ensure guest safety. We do not accept liability for injury, loss, or damage arising from failure to follow safety instructions, non-disclosure of medical conditions, or circumstances beyond our reasonable control.
Governing Law
These terms are governed by the laws of the United Arab Emirates.
Contact
For any booking-related queries:
Email: [email protected]
Phone / WhatsApp: +971 4 268 4645 | 50 914 3707
Office: Office 303, New Century City Tower, Ittihad Road, Port Saeed, opposite Deira City Centre, Deira, Dubai, UAE